Help and support

Search by keyword, browse the categories or use the map. On a listing, pick a date and a free time, add a note for the provider if you like, and press Request booking. You need an account to book. The provider then accepts or declines the request, and you get a notification either way.

All servicesMap view

While a booking is pending or accepted, you can cancel it from its page under Bookings, and the provider is notified straight away. A booking can't be moved to another time, so agree a new time with the provider in the booking chat, then cancel and send a new request. Any cancellation or refund terms are set by the provider.

BookingsTerms for customers

Each booking request opens a chat with the provider on the booking's page under Bookings. Messages arrive live, and unread ones show as a badge on Bookings. You can't message a provider before you send a request, so put your questions in the note on the request.

Bookings

Once the provider marks your booking as done, you can rate the listing from 1 to 5 stars, write a few words and add up to 6 photos, one review per completed booking. Providers can reply to reviews publicly. If a listing looks misleading or unsafe, use Report this listing on its page.

Directly, in the way you agree with them. Bouncing Bison does not take payments for services, and booking is free for customers. The provider sets the price shown on the listing. The only thing we charge for is the membership providers need to publish listings.

Choose Post a service. Publishing needs an active membership, so if you don't have one yet you'll see the plans first. Then add a title, category, price, description, photos and where you work. You can edit, pause or delete a listing whenever you like.

Post a service

On the listing form, tick the days you work and set your hours, and choose whether the weekly schedule is shown on the listing. Customers can only request free times inside those hours. For breaks or time off, open Your schedule and block off the time. An accepted booking blocks its time on all your listings.

Your schedule

There is a monthly plan and a yearly plan, and the yearly one gives you two months free compared with paying monthly. You see the current prices on the plans page before you pay. New members start with a free 14-day trial.

Plans and prices

Go to Account settings, then Billing, and press Manage. That opens the secure Stripe billing portal, where you can cancel, change your payment method and download invoices and receipts. After you cancel, you keep access until the end of the period you paid for. Then your listings are hidden until you renew.

Billing

The country sets the time zone for the listing's hours and for every booking on it. Customers see times in the listing's time zone, wherever they are. Choose the country where you provide the service.

Yes. On the sign in page, choose Continue with Google or Continue with Apple. You can also sign up with an email address and a password.

Log in

Choose Forgot your password? on the sign in page and we'll email you a link that works for one hour. If you signed up with Google or Apple, the same link lets you add a password.

Reset your password

Open the menu and choose Language: English, Română or Deutsch. We remember your choice, and the emails we send you follow the language you last used here. To see prices in another currency, choose Currency in the same menu. You get an estimate in your currency next to the listing price, and bookings stay in the listing's currency.

When signed in, open Privacy and data. There you can download everything we hold about you as a JSON file, or delete your account. Deleting your account also cancels an active membership and any bookings that haven't started yet.

Privacy and data

The Privacy Policy explains what we collect and why, and the Cookie notice lists our cookies. You can change your cookie choice at any time with Cookie settings at the bottom of every page. Providers can find the Data Processing Addendum and the list of sub-processors below.

Privacy PolicyCookie noticeData Processing AddendumSub-processors