Terms of Service

1. Acceptance and eligibility

By accessing or using Bouncing Bison you confirm that you are at least 18 years old and able to enter into a binding contract, and you agree to be bound by these Terms and by our Cookie notice. If you use the Service on behalf of a business, you confirm that you are authorised to bind that business.

2. The role of Bouncing Bison

Bouncing Bison is an online marketplace that connects customers with independent service providers. We provide the platform only: we are not a party to any contract formed between a customer and a provider, we do not perform the services ourselves, and providers are not our employees or agents. Listings, prices, availability and terms are set by the providers, and a listing is not an endorsement or guarantee by Bouncing Bison.

3. Your account

You are responsible for keeping your login credentials confidential and for all activity under your account. Provide accurate, current information and keep it up to date, and tell us promptly of any unauthorised use. We may refuse, suspend or reclaim a username, and you may not transfer your account without our consent. You can delete your account at any time in your account settings.

4. Bookings and contracts

When you book a service, a contract is formed directly between you and the provider, on the provider stated terms. Bouncing Bison facilitates the booking and related communication but is not responsible for performance. Each of you is responsible for meeting your obligations under that contract, including attending, providing access, and delivering the service as described.

5. Prices, fees and payments

Providers set their own prices. Any platform or service fee is shown to you before you confirm a booking. Where payments are processed through the Service, they may be handled by a third-party payment provider under its own terms. You are responsible for any taxes that apply to you, and providers are responsible for charging and remitting any taxes due on their services.

6. Cancellations and refunds

Cancellation and refund terms are set by the provider and shown on the listing or at checkout. Statutory consumer rights, where they apply, are not affected by those terms. If a service is not delivered as agreed, contact the provider first; Bouncing Bison may help resolve disputes but is not obliged to provide refunds for services it does not supply.

7. Acceptable use

You agree not to use Bouncing Bison for anything unlawful, fraudulent, misleading or harmful. Do not post false or deceptive listings, harass or discriminate against other users, circumvent our payment or booking flows, infringe the rights of others, upload malware, scrape or harvest data, or otherwise interfere with the Service or its security. Providers must hold any licences and permits their services require and comply with all applicable laws.

8. Your content, reviews and intellectual property

You keep ownership of the content you submit (listings, photos, messages and reviews) and grant Bouncing Bison a worldwide, non-exclusive, royalty-free licence to host, display and distribute it as needed to operate and promote the Service. Reviews must reflect genuine, first-hand experiences. We may remove content that breaches these Terms. All Bouncing Bison software, branding and site content are owned by us or our licensors and may not be copied or reused without permission.

Booking a service

When you request a booking and a provider accepts it, a contract is formed directly between you and that provider on the terms shown in the listing. You agree to give accurate booking details, be available at the agreed time and place, provide any access or information the provider reasonably needs, and treat providers with respect. Bouncing Bison facilitates the booking and messaging but is not a party to that contract and does not perform the service itself.

Prices, payment and cancellations

Prices are set by the provider and shown before you confirm. Unless stated otherwise, payment for the service itself is arranged directly between you and the provider; any platform fees are shown up front. Cancellation and refund terms are set by the provider and displayed on the listing or at checkout, and they do not override the statutory consumer rights that apply to you. If something goes wrong, contact the provider first. We may help resolve a dispute but are not obliged to refund a service we did not supply.

Safety, reviews and conduct

Use your own judgement when engaging a provider and check any licences or qualifications that matter for the job. Reviews must describe genuine, first-hand experiences and must not be abusive, defamatory or paid for. Do not harass or discriminate against providers, and do not arrange to take a booking off-platform to avoid fees. Report any unsafe, fraudulent or illegal behaviour to us so we can act.

Listings, licensing and delivery

You provide services as an independent business (not as an employee, agent or partner of the Operator), and you are solely responsible for the services you list and deliver. Your listings must be accurate and not misleading; you must hold all licences, registrations, insurance and permits your services require and comply with all applicable laws and safety rules. Deliver services with reasonable skill and care, honour the prices and availability you publish, and respond to customers promptly.

Membership and fees

Publishing listings requires an active paid membership. Plan prices, the billing cycle and any free trial are shown before you subscribe. Memberships renew automatically until cancelled; you may cancel at any time and keep access until the end of the paid period, after which your listings are hidden until you renew. Fees are billed through our payment provider under its own terms. Except where the law requires otherwise, membership fees already paid are non-refundable.

Taxes and invoicing

Membership fees are billed through our payment provider, Stripe, which issues the invoice. You remain solely responsible for declaring and paying all taxes on the income you earn from services you provide to customers, and for any business registration, invoicing and reporting obligations that apply to you. Bouncing Bison does not provide tax or legal advice.

Data protection for your business

Our Data Processing Addendum is part of these Terms for providers. It explains when we process your customers' data on your behalf and when you are responsible for it yourself. You accept it when you start a membership. Data Processing Addendum

Standards, suspension and your content

We may review listings and remove or suspend content or accounts that breach these Terms or are unlawful, deceptive, unsafe or the subject of repeated complaints; serious or repeated breaches can lead to permanent removal. You grant Bouncing Bison a worldwide, non-exclusive, royalty-free licence to host, display and promote your listings and related content while they are on the Service. You are responsible for the legality of everything you post and for resolving customer disputes about your services in good faith.